Refund and Returns Policy
Effective Date: [Insert Date]
At CattleMan Leather, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we’re here to help.
1. Returns
You have 7 days from the date of delivery to request a return. To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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It must be in the original packaging.
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Proof of purchase (receipt or order number) must be provided.
To initiate a return, please contact us at info@cattlemanleather.co.za with your order details and reason for return.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 7 business days.
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Shipping costs are non-refundable (unless the return is due to a mistake on our part, such as a wrong or defective item).
3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, send us an email at info@cattlemanleather.co.za, and we’ll guide you through the process.
4. Non-Returnable Items
Certain types of goods are not eligible for return, including:
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Perishable items (if applicable)
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Downloadable or digital products
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Gift cards or vouchers
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Sale or clearance items
5. Shipping Returns
To return your product, you will be responsible for paying for your own shipping costs, unless otherwise stated.
Please do not send your purchase back to the manufacturer.
6. Late or Missing Refunds
If you haven’t received a refund yet:
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First check your bank account again.
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Then contact your credit card company (it may take time before your refund is officially posted).
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Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@cattlemanleather.co.za.
Contact Us
If you have any questions about our refund policy, please don’t hesitate to contact:
CattleMan
Email: info@cattlemanleather.co.za
Website: https://cattlemanleather.co.za